Customer Survey

Your feedback is very important to us!

Your satisfaction is important to us. We appreciate any comments, criticisms, or suggestions that will help us to improve our level of service. Please take some time to answer any applicable questions below, providing us with some very valuable advice.

STEP ONE - CONTACT INFORMATION

First Name / Last Name:	/
Company:

STEP TWO - QUESTIONS

1. Was the staff courteous and helpful? What could have been done better?

2. Did you find what you needed easily via our website? How can we make it better?

3. Do you use the following supporting materials when evaluating software? If yes, please fill in a product name and rate how we did.

Product Name:

Column ONE = Item being rated
Column TWO = Rate how importance this item is to you when evaluating software
Column THREE = How we did in your opinion

Please Rate 1-5 (1 = lowest, 5 = Highest)

What you need

How did we do

Web Site Appeal

1	2	3	4	5

Web Site Knowledge Base

1	2	3	4	5

WebEx Presentations

1	2	3	4	5

Flash Demo or Movies

1	2	3	4	5

PDF Manuals

1	2	3	4	5

PDF Quick Start Guides

1	2	3	4	5

PowerPoint Presentations

1	2	3	4	5

Magazine Reviews

1	2	3	4	5

Cost Justifications

1	2	3	4	5

Word of Mouth

1	2	3	4	5

Technical Support During Evaluation

1	2	3	4	5

4. Would you be willing to do a testimonial on our service or product?

STEP THREE - COMMENTS

Additional Comments?

Thank you!

RESOURCES

DOWNLOAD A TRIAL Version

Advanced Toolware LLC.
800 15th Ave South West
Puyallup, Washington 98371
U.S. Toll Free: 1-888-770-4242
International: (253)770-4823
Fax: (253)435-4966