Software Solutions

Ticket Tracking & Approval System

Large organizations that have auditing requirements already know that it is difficult to build an approval method for Active Directory modifications using the built-in AD management tools. For complex changes requiring approval, help desk ticketing software only provides logging for half the operation, because it doesn't include a process to carry out the task. For many help desk administrators, trying to tie in the management of AD with approval processes can be difficult without the right software.

The User Management Resource Administrator can access information stored in a database to process approval information, while providing a secure way to execute the requested network operation in the background. With the delegation model built into the User Management Resource Administrator, end users who are performing the task, do not require administrative rights making it very easy to construct an approval workflow. Users who initiate the request, simply add information to an SQL database (or other ODBC compliant system), and relay it on to another user, who may end up executing a network operation. The task itself if carried out in the background on the behalf of the end user operating the form, as if they were performing it manually themselves.

The User Management Resource Administrator can provide your organization with a robust Help Desk Ticket Tracking and Approval System that can:

• Integrate Active Directory with your existing Help Desk tracking workflow
• Simplify complex operations by using a template-based script method that handles the task for the end user
• Provide detailed auditing and reports for administrators to view
• Cut down on the amount of information that each end user is working with, streamlining several steps of the approval process