Self Service Reset Password Management (SSRPM) is an application that gives end-users the ability to securely reset their own Active Directory passwords without submitting a helpdesk request and eliminates the need to wait for the helpdesk or system administrator to reset their system password for them. SSRPM has multiple benefits including: lowering end-user downtime - end-users no longer have to wait for the helpdesk to reset their password. It raises helpdesk efficiency and the overall profile of the helpdesk, staff will have more time to focus on other issues rather than the time consuming and mundane task of resetting passwords. Most importantly, SSRPM increases overall IT security, it eliminates false password reset requests and allows IT to track, audit and report on all password changes that are made by end-users.
• Efficiencies and Cost: Fewer calls will be made to the helpdesk, this will allow the IT department to focus on more critical issues, and allow you to better utilize the skills and abilities of your professional team
• Compliance: The SSRPM console allows the system admin to track which employees have enrolled and which have not, it enforces password complexity rules according to your company's policy, and it also allows for the tracking and reporting of all password reset requests that have been made
• Productivity: Increases overall end-user productivity by eliminating downtime having to wait for the helpdesk to reset a password. It also Increases overall helpdesk productivity allowing staff members to work on other projects rather than dealing with reset requests
• Technology: User friendly GUI / GINA extensions make it easy to deploy SSRPM to your end-users. In addition, there is an ASP web form available for remote users and kiosks. SSRPM also provides multiplatform support (Novell, UNIX, Linux, etc.) and multilingual support
• Security: SSPRM provides password complexity support, enforcing your internal password policies. It allows for easy password authentication and identity verification through challenge questions that are either the sys admin defines or the end-user defines. It also allows the system admin to set the number of answer attempts an end-user can make before their account is locked. These challenge questions also provide an overall increase in network and system security
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