Self Service Reset Password Managment
Solution for Windows 2003 & 2008 Active Directory

Nearly a quarter of all calls to IT help desks concern simple password-related issues, and lost or forgotten passwords add up to substantial downtime for customers and IT personnel alike. The answer to this situation is simple – Self Service Reset Password Management solution (SSRPM).

SSRPM puts password management in the hands of the end user. This helps take IT out of the loop and substantially reduces password-related calls and issues. With SSRPM, users reset their own passwords through a series of simple, customizable challenge questions. Our solution gives users a secure, easy-to-use interface while leaving administrators in full control of the process – from determining validation questions to specifying the number of questions users must answer correctly. This added layer of virtually eliminates errors in the password-reset process.

SSRPM provides immediate, tangible ROI. SSRPM is proven to reduce help-desk calls by 30%; fewer support calls means lower cost. Plus, unlike most help desks, SSRPM offers “always-on” support and is available to users 24 hours a day, every day, including weekends and holidays. Ultimately, more control over password management means less frustration for end users, less downtime and increased productivity.

Click here to learn more..